39 Friar Street, Reading, RG1 1DX
+44 (0) 118 958 5588

Cookie Policy

Last updated 28 September 2020

What are cookies?

Where we use the word ‘device’, we mean the computer, mobile phone, tablet or other device you use to access the internet.

Cookies are created when you visit a website that uses cookies. Cookies are small files of letters and numbers. These files are either stored in the memory of your device or are placed on the hard drive of your device.

Why do we use cookies?

We use cookies to distinguish you from other users of the Site and to provide increased functionality on the Site. This helps us to provide you with a better user experience and allows us to work to improve the Site.

We don’t use any of our cookies to collect your personal information about you, only anonymous information. We don’t use any of our cookies to target you with online advertising.

Please note that not all the cookies on the Site are set by us (see Cookies set by third parties below).

What cookies do we use?

We use two different types of cookie: Strictly Necessary Cookies and Performance Cookies.

Strictly Necessary Cookies – these are essential. Without them, you wouldn’t be able to move around the Site or use its features. We use these cookies to:

  • allow your device to be recognised within a website so any page changes, item or data selection are remembered
  • detect software on your device which enables content on the site

These cookies are only stored for the duration of your browsing session.

Performance Cookies – these cookies aren’t essential, but they provide us with useful anonymous information about how people use the Site. Without them, it would be difficult for us to understand how the Site is performing and we may miss out on the opportunity to make improvements that could enhance your user experience. We use these cookies to:

  • obtain statistics about how the site is used (including which pages are visited most often and how users came to visit the site)
  • evaluate the site’s performance
  • help us ensure that the content and features on the site are relevant for your future visits

The cookies listed below are used on the Site. These are classified using the cookie categorisation provided by the Information Commissioner’s Office (ICO).

Cookie Banner

Classification: Functionality

This cookie is used to present the notice which appears when you access the Site, when you are asked to confirm if you consent to the use of cookies for subsequent visits.

WordPress Cookies

Classification: Strictly necessary

It is not possible to opt out of this cookie as it is strictly necessary for basic features of the Site to function properly.

These cookies are session cookies that are used to link a user to a session and determine if the user’s browser supports javascript.


Classification: Performance

Cookies are set by Google Analytics to track visits to the Site. You can opt out of receiving these cookies by using the tool available at https://tools.google.com/dlpage/gaoptout?hl=en


How to control cookies

When you accessed the Site, you were presented with a message that notified you of our use of cookies on the Site and asked you to click to confirm that you are happy for us to use such cookies. We had to use a cookie to present you with that notice (you can see details of this cookie under ‘Cookie Banner’ in the table above). If you continue to use the Site, more cookies and other tracking technologies will be placed on your computer as described in this cookie policy in order to enhance your user experience whilst on the Site. By continuing to use the Site and/or by accepting our terms and conditions and our Privacy Policy, you are agreeing to the use of such cookies and tracking technology.

How to control cookies on the Site and other websites: You can use your web browser (e.g. Internet Explorer, Google Chrome, Safari etc) to allow, switch off or delete cookies on this and other websites. Each web browser is different so check the ‘Help’ function of your particular browser to determine how to update your cookie settings. Please note that, in a few cases, switching off or deleting cookies may reduce the functionality of or prevent access to certain websites. Where opt-out tools are available to disable specific cookies, we have listed these above.

Cookies set by third parties

We use a number of external applications to enhance your interaction with the Site. As a result, you may be sent cookies from these third-party websites. Details of these cookies are listed above. We do not control these cookies and we suggest you check these third-party websites for more information about the cookies they use. Please also see how to control cookies on the Site and other websites above for guidance on how you can switch off or delete cookies on other websites.

Cookie Settings

If you want to more information on cookie settings, just click on the link below: